---
title: Terms & Conditions
description: This Agreement is a contract between You (the Customer) and Us (RWEBSOFT TECHNOLOGIES PVT LTD). It governs Your acquisition and use of Our Services.
image: https://rwebsoft.com/hubfs/Rweb%20Website/rwebsoft%20jaipur%20company.png
---

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# Terms & Conditions

This Agreement is a contract between You (the Customer) and Us (RWEBSOFT TECHNOLOGIES PVT LTD). It governs Your acquisition and use of Our Services.

By accepting this agreement on behalf of a company or other legal entity or person, either by clicking a box indicating Your acceptance in a portal to one of our web development, business growth and other services or by executing an Order Form that references this Agreement, You represent that You have the authority to bind such entity and its affiliates to these terms and conditions. If You do not have such authority, or if You do not agree with these terms and conditions, You must not accept this agreement and may not use the Services.

“Access Fees” means the amount You pay to access Our Services. Access Fees may be structured as a fixed fee for a fixed period, a fixed fee per unit of time, a fixed fee per User for a fixed period, a fixed fee per User per unit of time, a metered fee based on some other measurable characteristic or some combination thereof. Access Fees are sometimes referred to as “Recurring/Retainer/Service Fees” in an Order Form. All fees will be specifically identified in the Order Form, including or excluding GST as mentioned.

“Agreement” means this document along with any other documents referenced herein, together with when applicable, an executed Order Form and any associated Description of Services (DoS) or Statement of Work (“SoW”).

“Customers” means users who provide us access to their business details and other tech stack supporting their sales, marketing or client success functions to help Us further develop Our products or services in return for agreed pricing on a limited basis.

“Confidential Information” means all information provided by You or Us (“Disclosing Party”) to the other party (“Receiving Party”), only in writing that is designated as confidential or would otherwise generally be deemed as confidential to a reasonable person. Confidential information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party or (ii) was known to the Receiving Party before receipt from the Disclosing Party.

“Customer” means the legal entity on whose behalf this Agreement is entered into with CTA9. Use of the terms “You” and “Your” refers to the Customer.

“Customer Data” means Direct Customer Data and Indirect Customer Data.

“Direct Customer Data” means all the information that you submit or collect via the components of the Subscription Services manifested from Our Intellectual Property including data derived from calculations and manipulations provided through any of our services but excluding anonymized benchmarking data that may be provided across multiple customers.

“Documentation” means our online user guides, documentation, and help and training materials are updated from time to time, accessible on our website or via the login to the Services.

“Indirect Customer Data” means all the information that you submit or collect via Third-Party Services. In the case of Third-Party Services engaged by You with Third-Party Non-Partner Providers, the Indirect Customer Data is governed by Your agreements with those providers. In the case of Third-Party Services engaged by Us with Third-Party Partners, the Indirect Customer Data is governed by the appropriate appendix to this Agreement relevant to each Third-Party Partner.

“Instrumentation” means the configuration of third-party technology done by Us to surface measurements underlying the Services. This instrumentation will typically include hidden fields on web forms, a managed package within the CRM You use and trackers configured in conversation intelligence tools You use.

“Order Form” means the form, proposal or online subscription process executed by You in which you agree to purchase the Services. The Order Form identifies what You are purchasing from Us. The Order Form may also include a Statement of Work.

“Professional Services” means Our Services and Third-Party Professional Services.

“Recurring Fees” means Access Fees.

“RWEB.IN” means the legal entity RWEBSOFT Technologies Pvt. Ltd., with the principal place of business located in Jaipur, India. Use of the terms “We”, “Us” and “Our” refers to CTA9.

“Standard Support” means the right to access Our customer support personl with questions or issues You may have regarding Your use of the Services. Support is available from 10 AM to 5 PM IST, Monday through Friday excluding holidays. Support submissions are accepted at any time via email or other mutually acceptable digital mechanisms though responses to these submissions are only provided during the hours that support is available.

“Third-Party Partners” means those third parties engaged by Us to provide Third-Party Services.

“Third-Party Non-Partner Providers” means those third parties engaged by You to provide Third-Party Services.

“Third-Party Professional Services” means professional services or related services provided by Third-Party Partners.

“Third-Party Services” means Third-Party Professional Services and Third-Party Subscription Services.

“Third-Party Subscription Services” means services that are developed, operated and maintained by Third-Party Partners and Third-Party Non-Partner Providers. You may have subscribed to these services by executing an Order Form with Us, by executing an agreement directly with the Third-Party Partner or Third-Party Non-Partner Provider or by Us otherwise making the services available to You.

“Users” means Your employees, representatives, consultants, contractors or agents who are authorized to use the Subscription Services on your behalf and have unique user identifications and passwords for accessing the Subscription Services.

We periodically update the terms and conditions of this Agreement to reflect changes in applicable laws, changes in Our business practices or simply to provide more clarity. The most recent version of the terms and conditions of this Agreement can be found on Our website at rweb.in. To the extent that We make any changes to the terms and conditions that are in Our sole discretion, material to the business relationship between You and Us (“Material Change in Terms”), we will publish these changes on the portal within which you can access and stay updated. To the extent You object to such Material Change in Terms, You must provide us with written notice of Your objection within thirty (10) calendar days of the date We published the changes (“Rejection of Terms Notice”). You can do this by sending an email to manish@rweb.in. Provided You have sent Us such Rejection of Terms Notice in accordance with the preceding sentences, You will be permitted to continue to use the Services under the immediately prior terms and conditions through the end of the current Service Period. We will consider any Rejection of Terms Notice to be equivalent to a Notice of Non-Renewal as described elsewhere in this Agreement, and this Agreement will not renew beyond the current Subscription Period.

**SUBSCRIPTION SERVICES**

Access. During the Subscription Period, We will provide You access to the Subscription Services to which you have subscribed in accordance with the terms of this Agreement. You may only give or otherwise facilitate access to the Subscription Services as provided for in this Agreement and the Acceptable Use Policy referenced herein. Anyone with access to your login credentials will be considered to be Users authorized by You and their use of the Subscription Services will be considered to be authorized by You. Unless otherwise indicated on the Order Form, you are not permitted to allow any individual or entity outside of your organization to use the Subscription Services under this Agreement.

Limits. Limits may apply to the number of Users, storage capacity or some other measurable characteristic. To the extent that Your use of the Subscription Services exceeds such limits, We will notify You that Your use of the Subscription Services exceeds such limits. You will have thirty (30) days to pay charges associated with Your use in excess of limits or to modify Your use such that it complies with said limits.

Modifications. We may modify the Subscription Services from time to time, which could include adding or deleting features and functions. We will not modify the Subscription Services in such a way as to materially reduce the functionality or scope of work of the Subscription Services provided to You during the Service Period. We may provide some or all of the Subscription Services through Third-Party Partners.

Additional Services. To the extent that We offer additional functionality in Subscription Services that You have not subscribed to, you may subscribe to these additional Subscription Services by executing a new Order Form.

Third-Party Subscription Services. You may also purchase Third-Party Subscription Services directly from Third-Party Non-Partner Providers or directly from Third-Party Partners referred to You by Us. Any purchase by You of Third-Party Subscription Services is governed solely by any agreement between You and such Third-Party Partner or Third-Party Non-Partner Providers. We do not warrant or support Third-Party Subscription Services subscribed to directly with Third-Party Non-Partner Providers or Third-Party Partners whether referred to You by Us or not. You agree to provide Us with administrator access to all Third-Party Subscription Services that We deem relevant in order for Us to provide You with the CTA9 Services.

Customer Support. Unless otherwise stated in the Order Form, the Access Fees You pay to Us include Standard Support.

Payment against Invoice. We will invoice You in accordance with the terms in this Agreement or the applicable Order Form. Unless otherwise stated in the Order Form, invoiced charges are due next 30 days from the invoice date.

Payment Information. You will keep Your contact information, billing information and bank account information (where applicable) up to date. For some of the Services, You will be able to provide/update this information directly through the portal by which You access the Services. For other Services, We will send an initial invoice to the billing contact/address provided on the Order Form and that invoice will provide directions for submitting or updating this information.

Suspension of Service for Late Payment. If any amount owed by You under this or any other agreement for Our services is more than 30 days overdue, We may, without limiting Our other rights and remedies, suspend Our Services to You until such amounts are paid in full. We will give You at least 10 days’ prior notice that Your account is overdue before suspending services to You. We will not exercise Our rights under this section if You are, in Our sole discretion, disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

Taxes. Our fees include GST tax as specified in the invoice.

We have partnered up with HubSpot, Zoho, Google, Microsoft and other third party vendors to offer CMS, CRM, Email and other software services. Apart from owning your data for service purposes, those third party vendors will also own your data to which you can directly get in touch with them. By using their services you agree to their privacy and terms of service policies which are available on their respective websites or portals.

To maintain the quality of the service, we recommend keeping admin access to the portals we’ve setup your digital assets (email, website, CRM) and may not provide you with the admin access to keep the configuration safe from any mishappening with the tech setup at your end. If you want complete access and don’t want us as admin in your portals, we can provide the same but then you won’t have access to our support for any downtime or issues caused by damage to original configuration.

Domain and email renewal charges can vary as per the providers and we can only confirm the exact pricing on that particular date and time.

For the website service we provide, we do not provide changes to the skeleton of the website pages. Only content changes are accepted and that too for a limited number of times.

The free email we provide is hosted and owned by Zoho corporation. If you misuse the email services or break their terms and conditions or any legal law set by our or other countries, Zoho might close or restrict your email account. In such case, we might not able to help and you have to get in touch with the Zoho team. Under no condition, RWEBSOFT TECHNOLOGIES Pvt Ltd will be held liable for personal or legal damages caused by such activity at your end.

The CMS and CRM we provide is hosted and owned by HubSpot Inc. If you misuse their services or platform or break their terms and conditions or any legal law set by our or other countries, HubSpot might close or restrict your email account. In such case, we might not able to help and you have to get in touch with the HubSpot team. Under no condition, RWEBSOFT TECHNOLOGIES Pvt Ltd will be held liable for personal or legal damages caused by such activity at your end.

To provide world class security at no cost, we use Cloudflare for CDN. If you misuse their services or platform or break their terms and conditions or any legal law set by our or other countries, Cloudflare might close or restrict your email account. In such case, we might not able to help and you have to get in touch with the Cloudflare team. Under no condition, RWEBSOFT TECHNOLOGIES Pvt Ltd will be held liable for personal or legal damages caused by such activity at your end.

The email platform is provided by Zoho and we setup their free email plan which comes with 5GB of inbox storage size and limited functionalities. If in future the free plan doesn't exist, RWEBSOFT TECHNOLOGIES Pvt Ltd is not bound to facilitate you with free plan and you have to upgrade to Zoho's paid plan.

The CRM and CMS platform is provided by HubSpot and we setup their free CMS and CRM plan which comes with various limitations as mentioned on their official website. If in future the free plan doesn't exist, RWEBSOFT TECHNOLOGIES Pvt Ltd is not bound to facilitate you with free plan and you have to upgrade to HubSpot's paid plan.

The default expiry for all our services is set to 1 year from the invoice date, unless specified in the invoice or any other legal document. After one year, we reserve right to offer or not offer support and services to customer.

TERM AND TERMINATION

YOUR DATA

OWNERSHIP

Receiving Party will: (i) protect the confidentiality of the Confidential Information using the same degree of care that it uses with its own confidential information of similar nature, but with no less than reasonable care, (ii) not use any Confidential Information for any reason outside the scope of this Agreement, (iii) not disclose Confidential Information to any third party (except Our Third-Party Partners), and (iv) limit access to Confidential Information to its employees, contractors and agents. Upon notice to Disclose, the Receiver may disclose Confidential Information if required to do so under any federal, state or local law, statute, rule or regulation, subpoena or legal process.

Unless otherwise indicated on the Order Form, You grant Us the right to add Your name and organisation logo to Our customer list and website.

Any additional publicity beyond what is expressly indicated in this Section 10 is strictly prohibited unless agreed to in writing and in advance by both You and Us, separate from this Agreement.

IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

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 At RWebSoft Technologies, we’ve a collective working experience of over 35 years.

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